Refund and Returns Policy

Refund and Return Policy

Introduction

At CatchyFashions.com, we strive to ensure that you are completely satisfied with your purchases. Our Refund and Return Policy outlines the procedures and conditions for returning items and obtaining refunds. Please read this policy carefully to understand your rights and responsibilities.

1. Returns

  • Eligibility: To be eligible for a return, the item must:
    • Be unused, unworn, and in its original condition.
    • Be in its original packaging, including tags and labels.
    • Be returned within [5] days from the date of delivery. Please check the individual vendor’s return policy as it may vary.
  • Non-Returnable Items: The following items are non-returnable:
    • Personalized or custom-made items.
    • Items on sale or marked as final sale.
    • Swimwear, lingerie, and earrings for hygiene reasons.

2. How to Initiate a Return

To initiate a return:

  1. Contact Us: Reach out to our customer service team at contact@catchyfashions.com with your order number and the reason for the return.
  2. Return Authorization: You will receive a return authorization and instructions on how to return the item. Please follow these instructions carefully to ensure your return is processed smoothly.
  3. Shipping: Pack the item securely and ship it to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part.

3. Refunds

  • Processing Time: Refunds will be processed within [X] days after we receive and inspect the returned item. The refund will be issued to the original payment method.
  • Partial Refunds: Partial refunds may be issued if only a portion of your order is returned, or if the returned item does not meet our return criteria.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

  1. Contact Us: Notify our customer service team within [5] days of receiving the item. Provide your order number, a description of the issue, and any relevant photos.
  2. Return Instructions: We will provide instructions for returning the defective or incorrect item at no cost to you. Upon receiving the returned item, we will issue a refund or send a replacement as per your preference.

6. Vendor Policies

Please note that individual vendors on CatchyFashions.com may have their own return and refund policies. For vendor-specific policies, please refer to the product listing or contact the vendor directly.

7. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please contact us at:

contact@catchyfashions.com